These conditions apply to the sales contract between the Customer and Touchwindow s.r.l., a company with registered offices at no. 13-Via dell’Industria, 48015 Cervia (RA).

By placing an order with the on-line shop, the Customer declares to have read all the indications provided during the purchase procedure, and to fully accept the general conditions and payment conditions described below. 

Purchase method

Purchases can only be made after the Customer has registered with the website and has obtained the necessary access credentials. Purchases can be made once the correctness and accuracy of the provided data have been verified.

The receipt of the order is confirmed by the e-commerce system via an email reply, which is sent to the email address provided by the Customer. 

This confirmation message will contain the Date and Time of the order, an "Order Number", and the description of the Software purchased.

The details of the order can also be viewed in the "Customer Orders" section of the Customers' Area.

The Customer is responsible for keeping his/her personal access information up to date.

The GameSuite software and the relative user license can be downloaded directly by the Customer by accessing the "Downloadable Products" page in the Reserved Area.

The Customer can contact Customer Service at any time via email and/or telephone in order to request support for accessing his/her purchases.

Withdrawal and order cancellation

The Customer may request the cancellation of the order relating to his/her purchase of the GameSuite software license up until the day prior to the publication of the activation keys on the "Downloadable Products" page in the Reserved Area.

Currency and taxes

All the amounts displayed on the website are expressed in Euros. All the items available for purchase from the on-line shop are to be understood as services (software activation licenses).

The relative prices displayed, and the entire amount billed at the time of the order, are net of VAT ordinarily foreseen.

Method of payment

The Software Licenses can only be purchased from the on-line platform using a Credit Card. The transaction takes place through the KEY CLIENT platform servers using a secure and encrypted internet connection, in accordance with the current legislation on the security of on-line payments.

The Customer will not be charged if the order is not accepted for any reason.

Warranties and liability

For the service conditions, warranty conditions, and limitations of liability, please refer to the end user License Agreement ("EULA") referred to sections 8 and 9.

Whatever the case, the Customer does not have the right to seek compensation or reimbursement for damages, and the company shall bear no contractual or extra-contractual liability for any direct or indirect damages caused to persons and/or property as a result of the non-acceptance of an order, even in part. 

Applicable law

These conditions are subject to, and shall be governed by and interpreted in accordance with, the substantive laws in force in the State of San Marino, whose Law Courts shall have exclusive jurisdiction in the event of any disputes. The exclusive jurisdiction will be attributed to the Ravenna forum.

Contacts and complaints

For any questions and/or complaints regarding the contents of this document, or the use and functionality of the website, please write to the email address:


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